MonoChat Business

MonoChat is a unique Conversation Business Platform that allows you to maximize customer experience while effectively managing your business processes. It offers faster and more effective management by combining all communication and business processes of businesses on a single platform.

Management from a Single Panel: MonoChat combines your business processes in a single panel. In this panel, you can record customer information, manage sales and easily track all your communication channels. It becomes easier to manage and optimize your business processes from a central location.

Customer Profile Management: MonoChat CRM allows you to create and update your customer profiles in detail. You can access and update information such as communication history, previous purchases and preferences from a single screen.

Sales Opportunities: MonoChat CRM allows you to track potential sales opportunities and optimize your sales processes by associating these opportunities with customer profiles.

Campaign Management: Thanks to the opportunity to create and monitor campaigns via CRM, you can increase your sales by organizing special campaigns for customers with MonoChat. You can forward your campaigns quickly with mass message features.

Mobile Compatibility and Integration: MonoChat CRM allows you to access customer information whenever and wherever you want, thanks to its mobile compatibility. Additionally, it prevents data inconsistency and makes your processes more efficient, thanks to its integration features with your other business applications.

Multi-Agent Support: Depending on the size of your business, MonoChat offers multi-agent support. It allows multiple people from different departments or roles to interact with the customer at the same time. This results in faster responses, more effective customer service and increased productivity.

ChatBot and Artificial Intelligence Support: MonoChat prevents 99% of customer loss with its artificial intelligence supported ChatBot. It increases customer satisfaction and strengthens sales by accelerating the communication process with ready-made message templates.

Strengthen Your Sales and Customer Relationships: MonoChat is the ideal solution to securely sell, manage your team, and support customers via popular messaging platforms. You can make your business more competitive by putting an end to unanswered messages, data loss and missed sales. You can create a strong customer base by increasing interaction with customers.

Appointments & Reservations & Confirmations: MonoChat collects your business' appointment and reservation processes on a single platform, allowing you to manage your operations more efficiently and regularly. It helps you quickly communicate with your customers and create appointment scheduling instantly.

KVKK Compliant Data Protection: MonoChat protects customer data in accordance with KVKK standards. It complies with security protocols in accessing, storing and processing personal data, and the confidentiality and security of customer data is ensured at the highest level.

IYS Integration: Within the scope of the Message Management System (IYS), MonoChat obtains the necessary permissions for customer communication and keeps track of these permissions up to date. With this integration, your business can communicate with your customers in accordance with legal regulations and at the same time create a reliable brand image.

Creating and Assigning Tasks: You can quickly create in-work tasks and assign them to relevant team members via MonoChat. This increases collaboration in the team, allowing you to manage your projects more efficiently.

Advanced Reporting and Analysis: MonoChat offers comprehensive reporting features on task management. You can track in detail which tasks have been completed, which are in progress, and the performance of team members.

Managing your business processes is now easier, safer and customer-oriented with MonoChat! Try it now to make your business more competitive and increase customer satisfaction!