Acquire CX

• On the Dashboard: 

◦ View and chat with all pending, active, and online visitors, now in real time.

◦ Talk to multiple visitors at once.

◦ Get notified when visitors and customers want to chat with you.

◦ Provide customer support from virtually anywhere.

• Unified view: See cross-channel communications from emails, messages, and even SMS in a unified conversation thread.

• Audio and Video calls: Connect with your customers via audio and video calls. 

• Customer Profile: Easily view and edit customer profiles during live chats to offer customers proactive and tailored support.

• Shortcuts: You now have the ability to use shortcuts which means faster replies to customer queries. 

• Emojis: Make conversations more engaging by expressing your emotions through emojis.

• Feedback: Collect visitor feedback using feedback forms and gauge performance.

• Webhooks: Fetch relevant information in real-time.

• Notes: Provide context to other agents by tagging them and adding notes to conversations for internal collaboration to resolve issues quickly.

• Email & SMS: View email and SMS messages in a unified conversation thread.

• Ask for Visitor Details: Ask visitors for contact details and other information during a live chat session. 

• Snooze Contact: Put conversations on hold to account for company breaks and holidays. 

• Block Contact: Block any email address, IP, or phone number.

• Contact Tags: Add tags to your visitor for grouping or identification.

• Filter: Narrow down conversations with different criteria via inboxes, channels, departments, and phone numbers.

• Search: Perform a wide range of searches with contact titles, messages, departments, names, and keywords.

• Access controls: Manage admin, operator specific permissions for messenger, audio calls, video calls, blocked contacts, and SMS.

• Push notifications: Receive an instant notification when invited or transferred to a new case, invited to a new chat message, mentioned on a note, or when snooze time elapses.