SAP Field Service Management

Connects all aspects of field service to improve your business

Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.

BENEFITS

• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs

• Real time optimization for better utilization in dynamic service environments

• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot

• Highly flexible checklist improving MTTR

• Improved visibility for real customer satisfaction and loyalty

• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing

• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders

• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing

• Full offline support when out of cell coverage gives you true mobility