롯데시네마

■ Information regarding errors occurring when using the application

1. Information regarding login and payment errors

- Customers who have problems with the Lotte Cinema application login function or payment can receive quick and detailed guidance by contacting the customer center (1544-8855) with the Lotte Cinema ID, device information, date of occurrence, and specific phenomenon.

2. App update or installation error information

- Due to errors in the Google Play Store itself, app updates or initial installation may not proceed properly.

- Please delete data and cache in [Settings - Applications - Google Play Store - Storage] on your mobile phone device and try again.

3. Other matters

- To comfortably use the Lotte Cinema mobile app, we recommend installing it in an Android OS 8.1 or higher environment.

- If you encounter any problems while using the app, please contact customer service at 1544-8855.

* We are constantly strengthening and monitoring security to protect our customers' information and ensure safe use of the app, so please use it with confidence.

■ Introduction to main functions

1. New main screen

- Check movie information more easily with video content

- Information on With Kids, Lotsi Picks, Lotsipple, and Movies at a glance!

2. Instant reservation

- Make reservations for movies you want to see by theater and time slot

3. Baropopcorn

- Order via mobile phone without waiting in line and pick up quickly

4. Event benefits

- Lots of things to see and enjoy! Various benefits to participate and enjoy

5. Baro Ticket

Watch movies more conveniently with mobile tickets! Tickets and parking passes are also conveniently available.

■ Access permission information

1. Required access rights

- Device and app history: fix errors and improve usability

2. Optional access rights

- Notifications: Notifications of major events and benefits

- Location information: Nearby movie theater (ticket reservation, immediate popcorn) information

- Camera: Reading QR code/barcode information, uploading photo and video files when making 1:1 inquiries to customer center

- Photos, media, files: Whether to upload photos and video files when making 1:1 inquiries to the customer center, or use them when logging in (sending informational push messages)

- Address book: Gift tickets and store

* Even if you do not agree to the optional access permission, you can use the service excluding the functions of the permission.

* How to change access rights: Mobile phone settings > Lotte Cinema