104.ua

104.ua - Just Simple

The 104.ua application is designed to submit gas meter readings to the listed gas distribution system operators (DSOs) and to pay for their services:

Rivnegaz (*)

Tysmenytsiagaz

Chernivtsiagaz (*)

(*) the data is at least partially not updated by the gas company. Submission of meter readings without guarantee of processing by DSO

Until 29 December 2023, customers of listed gas companies, except those not updating, will have the opportunity:

• Submit gas meter readings to DSO, take a photo of the meter and send the image for recognition by a neural network

• Receive gas consumption data from the DSO's system.

• Pay online for gas distribution

• Receive information from the DSO about the tariff, the amount of the monthly payment and previous payments

• Download billing history

The personal account data are transmitted by the DSO with whom the consumer has concluded a gas distribution contract. Consultation on this data and the processing of meter readings can be obtained by contacting the DSO.

Please note: Naftogaz does not cooperate with 104.ua. Therefore, you won't be able to solve any questions related to Naftogaz through this application.

To use the application, you need access to the Internet and a Ukrainian mobile phone number.

If you have already registered at 104.ua, you can use the login and password of the previously created account.

Requirements for logins and passwords are available on the 104.ua website.

Please note: starting 30 November, adding a login phone number and recovering a password over the phone is not supported.

Registration, adding a login or changeing/resetting a password must be completed within 24 hours.

Account management

The application stores information about all accounts you've successfully logged into. The application does not store any authentication information. For convenient and secure access to accounts, use biometric authentication.

To manage accounts, click the round button in the top right corner.

To remove an account from the application or permanently delete your account with all personal data from the 104.ua system, click "Edit account" and then "Delete account". Click the button to delete or remove the account and confirm the action.

A 104.ua account can have up to 25 personal accounts. To manage personal accounts, click on the personal account number at the top of any screen. To add a personal account from the DSO system to your 104.ua account, you need to confirm it using the meter number or the last payment amount. An active personal account can be removed from the personal number info section.

For further instructions and help please contact the support service at [email protected].