Freshservice for Intune

2024年08月23日

Agents can now,
- view and create ticket summaries on the go, enabling them to get quick context and resolve tickets faster
- delegate their on-call shift to another agent within the group if they are unavailable, ensuring continuous agent availability
- add resolution notes for tickets from the mobile app to aid quick references. For customers with the Freddy co-pilot addon, this includes an AI-powered resolution note generator encompassing the root cause, actions taken, and resolution.