Hiro Live

Hiro Live is the merchant app for laundry outlet operators running on the Hiro

platform. It's your window into every outlet — see exactly what's happening on

the floor without calling support.

WHAT YOU CAN DO

• See your sales in real time

Track today's takings as they happen, and browse your full sales history for

every outlet. No spreadsheets, no waiting for a report.

• Monitor every machine

Check the live status of each washer and dryer — idle or in use — so you

always know how busy your outlet is and which machines are working.

• Start a machine remotely

Activate a wash cycle straight from the app when a customer needs a hand —

no need to be standing at the machine.

• Understand your business with reports

- Sales trends over time (day, week, month)

- Per-machine utilisation — spot under- and over-used units

- Peak-hour analysis — see when demand is highest

- Payout and balance records — track what you've been paid and what's pending

• Manage multiple outlets from one login

Run more than one outlet? Switch between them in the same account — no

separate logins to juggle.

• Secure operator sign-in

Log in with your Hiro operator account and OTP verification. You only see the

outlets you're authorised to manage.

WHY OPERATORS USE IT

Hiro Live shifts routine monitoring to self-service. Instead of messaging

support to ask "how are my machines doing?" or "what did I take today?", the

answer is already in your pocket — live.

Hiro Live is for registered Hiro merchants and outlet operators. You'll need a

Hiro operator account to sign in. The app connects securely to the Hiro

platform that powers your machines, payments and payouts.