Cuuma Mobile

Cuuma Mobile is an easy-to-use communication app that streamlines and enhances the management of your business calls and tasks. With the app, you can manage your calls, adjust your availability status, select the phone number to display, access your company’s contact directory, and manage task lists.

Key Features:

Availability Status

You can update your status, for example, when you’re busy, away, on lunch, or on vacation. Your colleagues will immediately see whether you’re available. You can also integrate your MS365 calendar events with your availability status, such as marking yourself unavailable during meetings, so others know when you can’t be reached.

Company Directory

Your company’s contact details and your colleagues’ availability are clearly visible in one view, making communication easier. You can also access customer interaction history, open cases, and much more directly from the directory.

Personal Call Details

Quickly check who has called and when. With the app, you can listen to call recordings, send text messages, and return missed calls. Additionally, you can schedule and manage call-related tasks for yourself, a colleague, or the entire team, helping to keep everything organized and ensuring tasks are completed on time.

Teams

Easily manage and monitor your teams. Join teams to handle calls, especially during peak times when call queues grow. You can also review team calls and manage tasks assigned to your team, ensuring workflows remain efficient and all tasks are completed. This feature consolidates all open cases, call-related tasks (e.g., missed and interrupted calls, call-back requests), and task management into a single view. This lets you see at a glance what tasks remain and efficiently track and manage case progress.

Requirements for Use

To use the Cuuma Mobile app, your company must subscribe to Cuuma’s customer service solution, and you need a user account for the Cuuma service.