DFI Link

DFI Link is the ‘one unified hub’ to digitalize and revolutionize the end-to-end team member experience across DFI.

It is a platform, integrating with ServiceNow to address needs across office worker and store team members, functions to provide seamless interactions.

Key functions involved:

- Store Communications (Corporate News & Announcements)​

- Document Library​

- Request / Ticket Management

- HR Onboarding/Offboarding & Team Member Services

- Store Operations Process Workflows & Approvals

- Instant Messaging

The core functions is mostly powered by ServiceNow and the mobile application is to provide the 'access anywhere' experience to employee.