Ears Responder

EARS ® (Emergency Alert & Response System) is an interactive public safety management platform

that enables efficient management of security alerts initiated by customer app users. The suite of

applications can be used in a residential or industrial complexes as well as large estates comprising of

thousands of residents.

Based on robust Open Source technologies at the server side and mobile apps at user end, EARS ® is

a total solution for addressing security market needs, anywhere with minimum upfront investment and

deployment time. Conceptually, it is a downscaled version of Safe City application; one that can be

implemented in a township, housing society or a campus environment. EARS ® services are hosted on

web based model, which is used to extend system services to the users on their mobile phone who can

send out alerts to the service providers with single click in of emergencies. The system includes mobile

apps for customers and responders whereas the control room services are managed by service

providers through Computer Aided Dispatch (CAD) mechanism.

EARS ® Responder is app meant for the responders which will connect a response team to emergency

control room staff as well as to the distress caller, when assigned to a task.

EARS ® has the following features:

1. SOS (Emergency)

In case of an emergency, the resident can use EARS for immediate reporting of the event and receive

a measured response. The application also allows the resident to stay updated regarding the status of

his request, track the progress of the assigned responder on the map in real time, and securely chat on

voice or text with the responder and operator at the control room.

2. Administration Benefits

With EARS ® , the administration can easily manage its response teams by knowing their location during

their duty hours, enabling them to minimize operational delays and expenses. With EARS, response

team members can communicate with the control room and also report emergencies if any.

3. Sense of Security

EARS ® imparts complete sense of security and safety to the residents by enabling staff to handle

requests and monitor progress resulting in optimal & quick response. The fact that all communications

and messages are being logged with time-stamps keeps not only the administrative staff on their toes

but also helps assessing performance and post event investigations.