eCityBus UP

eCityBus UP – Smart, Safe & Cashless Bus Travel Across Uttar Pradesh

eCityBus UP is the official app of the Directorate of Urban Transport, Government of Uttar Pradesh, designed to make city bus travel simple, secure, and digital. With just a few taps, you can book tickets, renew passes, track buses in real time, and access SOS emergency support — all from your smartphone.

🚍 Smart Digital Ticketing & Passes

Book digital M-Tickets instantly and travel without cash or paper.

Purchase or renew M-Passes for daily, student, senior citizen, or general categories.

Upload valid ID proofs (Aadhaar, student card, etc.) for verification and discounts.

All tickets and passes are stored securely in your account for easy access anytime.

📍 Live Bus Tracking & ETA

Track your bus live on the map through GPS-based tracking.

View real-time ETA (Estimated Time of Arrival) to plan your journey and reduce waiting time.

(Accuracy may depend on GPS and network availability.)

🔐 Dynamic QR-Based Validation

Each digital ticket or pass includes a dynamic, encrypted QR code that updates every second to prevent misuse.

Simply show your Active Ticket or Pass to the conductor for QR scanning via the Electronic Ticketing Machine (ETM).

Enables fast, paperless, and secure validation.

🆘 SOS Emergency Support

Tap the SOS button in case of emergency during your trip.

Your live location is instantly shared with the central control room for a quick response.

Designed to ensure safety for every passenger.

💳 Secure Login & Payments

Register with your verified mobile number and details.

Make payments through authorized, encrypted gateways — no sensitive payment data is stored.

All app-server communication is secured under government data protocols.

🌱 Cashless & Eco-Friendly Travel

Supports Digital India and Green Mobility initiatives.

Go paperless with digital M-Passes and M-Tickets — helping reduce paper waste and carbon emissions.

🔒 Data Privacy & Protection

Your data is protected under the Digital Personal Data Protection Act, 2023.

The app collects only essential information:

Name, contact number, and ID proof (for KYC)

Travel details (routes, tickets, passes)

Location data (only if you enable tracking)

All data is stored on secure Indian government servers and never shared with third parties, except authorized SPVs or payment partners essential for service delivery.

📜 Terms of Use

Tickets and passes are non-transferable and non-refundable.

Valid only for buses under the Directorate or its SPVs.

Misuse or duplication may result in suspension and legal action.

Refunds or modifications aren’t allowed once payment is confirmed.

⚖️ User Rights

You may access, correct, or delete your personal information anytime.

For complaints or privacy-related concerns:

📧 Email: [email protected]

📞 Helpline: 0522-2838057

👶 Children’s Privacy

The app is meant for users 18 years and above.

Minors may use it under parental supervision only.

🔄 App Updates

The Directorate may update app features, terms, or policies periodically to comply with new technology or rules. Users will be notified through the app or official channels. Continued use implies acceptance of updated terms.

🏢 Developer & Contact Details

Developer: Ayushi Computers

On behalf of: Directorate of Urban Transport, Government of Uttar Pradesh

Address: Room No. 305, 3rd Floor, Sector 7, Gomti Nagar Vistar, Lucknow – 226010

Website: www.uputd.gov.in

Email: [email protected]

Experience Smart, Safe & Eco-Friendly Travel!

With live tracking, digital passes, secure payments, and SOS support, eCityBus UP makes your bus journey across Uttar Pradesh smarter, safer, and cashless.

Download eCityBus UP today — your trusted travel companion!