eComplaint Management System

***About eCMS***

Is your business facing these problems?

- Complaints don’t reach the concerned individuals or departments

- Lack of collaboration which can cause delays

- Organisation-Wide complaints are not centralized

- Complaint status is not available in real-time

- Complaint resolution department is doing too much manual work

If yes, eCMS will help your team to manage and resolve complaints from your clients/customers by Real-time internal collaboration which brings visibility to everyone so that you can solve more issues, share information, and track progress.

***Advantages of eCMS***

These self-explanatory system workflows allow users to start using the system without the need for extensive training.

Mobile apps adds value for giving access on the go.

**Features**

- Centralised system to manage all complaints about all departments in an organization

- Handles both internal and external complaints

- Efficient setup data management for locations and categories

- Flexible and intuitive user access and rights controls

- Simple and easy sign-up process for complainants

- Anonymous complaints

- Dashboard for complainants

- Provision to track complaints without logging in

- Complaint history

- Multiple tasks to resolve a single complaint

- Multiple users assigned to different tasks against a single complaint

- Availability of all complaint data for analysis

- Email notifications for new and closed complaints

- Provision to attach photo or video evidence with complaints

***Demo Credentials***

Admin Credentials:

Email Address: [email protected]

Password: Admin12#

Complainant Credentials:

Email Address: [email protected]

Password: Admin12#