Enchant

Enchant provides a suite of software to enable better conversations with your customers.

PRODUCTS

* Inbox - Powerful omni-channel collaboration tools for your team.

* Knowledge Base - Makes it super easy for anyone on your team to manage website with your FAQ or knowledge base. So customers can help themselves.

* Messenger - Live chat platform enables you to talk to your customers in real time.

* Reports: Valuable insights help identify trends, improve team performance and grow customer happiness.

BUSINESS SOLUTIONS

* Customer Relationship Management / CRM: Manage and segment your customers. Track and respond to conversations happening over email, phone, live chat and social media. Integrate sales and business data for a complete picture.

* Live Chat: Install our widget on your website and communicate with website visitors via our platform.

* Customer Support Communications: Organize customer support requests using shared inboxes. Reduce support load with knowledge bases. Provide real time responses with live chat. Get a gauge on team performance using satisfaction ratings. Give your team context with integrated customer and sales data.

* Sales Communications: Organize sales conversations using shared inboxes. Manage your pipeline using folders. Increase sales using live chat. Give your team context with integrated customer and sales data.

* Marketing Communications: Manage targeted marketing communications via Enchant shared inboxes. Integrate custom business data to provide context on customer segments.

* Social Media Communications: Connect Enchant to your social media accounts and track mentions on twitter. Respond to social media conversations directly from Enchant

* Segment and Analyze Your Customers: Automatically segment customers based on communication history. Leverage segments in customer support, sales and marketing operations.

* Manage Website Content: Build a dedicated website that can be managed by your team (no IT needed). Full control of content, design and website domain. Works on all devices and fully hosted on our content distribution network.

* Customer Surveys: Send surveys to your customers to understand the effectiveness of your team communications.

* Business Intelligence / Reporting: Identify sources and purpose for all your customer communications. Smart data analysis helps you make better staffing decisions and identify recurring issues.

* Tracking Team Performance: Track and analyze individual and group performance. All key metrics are calculated in real time.

* Business Data Integration: All the tools you need to easily bring custom business data and sales data into Enchant. Show custom customer context and sales data alongside all communications in real time. Receive real time notifications of business activity happening in Enchant

* Email Transmission and Management: Complete inbound and outbound email transmission and management solution. Automatic management of deliverability concerns. Custom DKIM signatures. Spam filtering. Full parsing of text and HTML emails.