Eptera Guest Assistant

Eptera Guest Assistant: Your All-In-One Hotel Experience App

Welcome to Eptera Guest Assistant, the app designed to elevate your hotel stay with seamless access to all services and amenities. Simply scan the QR code of your accommodation at check-in to put a fully customized experience at your fingertips, tailored to the unique offerings of your chosen hotel. Now you can do everything you need during your stay, from booking to room service, directly on your smartphone.

Instant Access with QR Code

Scan the hotel-provided QR code to instantly customize Eptera Guest Assistant for your current stay. Once activated, the app connects you to personalized services available only at your hotel.

Hotel Information Hub

Explore essential hotel information with ease. Discover details about facilities, services, and special offerings, with general information displayed in a clear, action-oriented interface.

In-House Reservations

Make reservations with ease. Reserve a table at an à la carte restaurant, book a cabana, or schedule a spa session. Enjoy seamless booking for in-hotel experiences at your convenience, with all reservations organized under a dedicated tab.

Service Requests

Need assistance? Whether it’s a climate control issue, room service, or a bellboy call, Eptera Guest Assistant connects you with hotel services at any time. Send requests directly through the app, and the hotel team will be notified instantly to assist you.

Restaurant & Room Service Menus

Order food and beverages with a few taps. Browse the restaurant menu, make your selections, add notes, and place orders—all from your smartphone. Your orders are sent directly to the kitchen, ensuring a swift, personalized dining experience.

Online Check-In & Check-Out

Enjoy a faster check-in and checkout experience with Eptera Guest Assistant’s online options. Skip the front desk queues and handle these processes digitally.

Account & Payments

Track your in-hotel spending effortlessly. View and manage all expenses related to your stay within the app, including room charges and in-hotel purchases, all displayed in an easy-to-read format.

Feedback and Surveys

Share your thoughts about your stay. Answer a quick survey, provide feedback on hotel services, or share suggestions to help improve your experience. Your insights are valuable and help us serve you better.

Wake-Up Calls & Notifications

Set wake-up calls and receive important updates through push notifications. Never miss an event or service update during your stay.

Reviews & Suggestions

Have something to share? Leave positive or constructive feedback, report any issues, or share praise directly through the app. This feature allows you to communicate openly with the hotel staff for an improved experience.

Booking & Reservation Management

Effortlessly access details about your current and past bookings. Eptera Guest Assistant provides a clear overview of all reservations, including completed and upcoming ones, allowing you to keep track with ease.

Exclusive Offers & Loyalty Program

Unlock bonuses, promotions, and membership benefits. Register through the app to access exclusive deals, discounts, and loyalty rewards tailored just for you. Track your membership benefits, view current promotions, and stay updated with loyalty offers that add value to your stay.

Push notifications and alerts

Stay in the loop with real-time notifications sent to your device. From special event reminders to updates on hotel amenities, you’ll always have the latest information at your fingertips.

Multi-Language Support

With support for four languages, Eptera Guest Assistant is designed to be accessible to international guests, ensuring a seamless experience for all.