g-Mo

g-Mo is an end user self-help IT application which is available for Gijima supported customers. g-Mo provides users with contextualised and guided self-help associated with commonly encountered hardware and software issues (eg. Outlook issues, password reset, network availability etc). The adoption of g-Mo empowers users to solve device and application issues without the support of service desk or field services personnel.

g-Mo provides an intuitive, flexible on-device application that enables end users to:

• manage the entire lifecycle of their services, from definition through to closure and measurement

• handle all requests in a consistent format suitable for standardisation and automation through a single self-help application

• improve user satisfaction with IT through greater transparency and better expectation management