Genesys Care

Genesys Care mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates, Account update, Alarms and Cloud incidents, view Case Owners' status in real-time and make Case related phone calls into Genesys Customer Care centers. This includes Alarms for licensed customers to allow monitoring of environments and Chat with a case analyst

Genesys Customers:

Please use the same credentials as for Support website.

You can find your PIN in your Profile on Support website.

Please contact [email protected] for support and assistance.