HM Mobile VOC

"Listening to the customer's voice and facts can be improved by the fact that the customer is informed. Is the ultimate goal of listening to customers' voice. "

Channels for listening to customers in the manufacturing sector immediately proceed. Similar to the service sector or other group operators, such as employee channels Channel of activity, CRM, Call Center, Contact Center, Website channel, Email channel, Online channel, Social Network channel, Box, listen to comments Mail channel Public Media

Activities for organizing events, exhibitions, exhibitions, exhibitions such as Thai Metalex, InterPlas Thailand of industrial operators are very popular activities. Which has direct contact with customers If the factory operator collects such comments in a systematic manner, it will help to process the comments. Can be incredibly faster And if strategically placed from that opinion, is a short, medium and long term action plan Will be an excellent result of organizational development

The summary of opinions from the Voice of Customer listening is a work that results in concrete results. If any industrial factory operator has a plan to cope with the customer's voice in each channel very well Your organization will gain popularity, liking. Finally, customers will be loyal and told in the business sector. Both as a partner Dealer and Supply Chain