Hosted Call Center

A hosted call center is a customer experience solution where an organization's inbound.

A hosted call center is a customer experience solution where an organization's inbound, outbound, and voice-based self-service customer interactions are handled. ... A hosted call center offers the services that a premise-based customer service center provides as well as worry free tech support.

A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan. ... Most hosted contact centers offer all the major tools of a call center, including ACD, WFM, IVR, and unified messaging as well as stats and analytics for agent quality assurance.