IRCMS

IRCMS is by far the most comprehensive and organized way to manage your complaints. IRCMS as the name states is tailor made solution for colonies, townships, buildings, houses, apartments, apartment complexes, gated communities and any commercial or residential units.

IMPORTANT NOTE

"This version works only for Garden Reach Division of South Eastern Railway.". Please reserve your comments :).

Registering Complaints:

Complaints can be recorded by customers online directly or from their smart phones with our new upcoming Android App.

Complaints can also be recorded by calling a local call center and sharing the details.

SMS Alerts and complaint number as acknowledgement is a part of the system that is seamless.

Access history of your complaint with the up-to-date status on how a complaint is progressing through.

Solving the Complaint - Job Cards:

Each complaint is automatically assigned to the officer in charge.

The officer in charge can easily look at their list of open complaints and create Job cards accordingly.

Record all investigation results, artisan details and update the complaint even from a mobile app.

SMS Alert will be sent to the customer about the complaint solved.

Audit Log:

Artisan Attendance management and any changes are all recorded.

Find out when a complaint was logged and when was it attended.

Automatically escalates the complaint if a response to an event has not been received within a pre-assigned due date.*

Notifications and Reports:

SMS Alerts and even web based reports to show progress of a complaint at each stage.

Compare resource utilization across various in charge units.

Complaints and Job cards pending for more than one week and more than two weeks on a click.

Business Intelligence Reports:

Intelligent Residential Complaint Management System Dashboards.

Special Thanks to:

1. All the executive staff at South Eastern Railways (Head Quarters and Garden Reach Division)