Eni Mps

The Next-Gen FSM platform covers the entire Field Service Management process end-to-end and provides the most advanced features for smoother integration with customer applications map, such as CRM, ERP, Asset Management, GIS and IoT.

It not only provides a basis for further upgrades and configurations, but activates the potential of modules specifically designed for Field Service Management processes and activities.

From asset maintenance, to the management of maintenance processes of highly complex organizations, plants and assets, to monitoring the activities performed (resources, timing, guarantees, materials, etc.).

The Next-Gen FSM platform allows you to optimize the planning of resources in the field, associating an appointment for an asset with the technician who best meets the requirements in terms of skills, optimized routing, materials and equipment, unexpected events, available/unavailable customers.

Finally, it provides technicians with the possibility of offline access, which is necessary for the accurate and effective execution of work orders, as well as for data collection, offering the best possible service.