Manee Shop

# Manee Shop – App Support

## About the App

Manee Shop is a mobile commerce app for physical and digital products. You can

browse categories, place orders, track shipments, and download digital items.

## Getting Started

1. Create an account with email and password.

2. Log in to manage orders, wallet, and downloads.

3. Update profile details and profile photo.

## Managing Your Account

- Edit profile: Profile > Edit Profile

- Change password: Settings > Change Password

- Delete account: Settings > Delete Account

## Orders and Payments

- Place an order from the cart and choose a payment method.

- For bank transfer or QR payments, upload a payment slip:

Checkout > Upload Slip (take a photo or choose from album).

- Track order status from Orders.

## Digital Downloads

After payment is confirmed, open My Downloads to access your files.

## Refunds and Returns

If your order is eligible, request a refund from the order detail page.

## Photos and Permissions

- Camera and photo library access are used only to let you take or select images

for profile photos and payment slips.

- Only the images you select are used.

## Support

- In-app support: Profile > Support > Open Ticket

- Response time: within 24 hours

- Support hours: 9:00–18:00 (local time)

## Contact Information

- Facebook: Manee shop — https://www.facebook.com/share/1Dw9MhdupW/?mibextid=wwXIfr

- Email: [email protected]

- Tel: +8562055559955

## Troubleshooting

- If login fails, use “Forgot Password” to reset your password.

- If an upload fails, check your network connection and try again.

- If downloads do not appear, confirm you are logged in with the account used

to purchase.