mServiceDesk

Telkomsel Mobile Service Desk is a new mobile application that allows you as a Telkomsel employees to submit complaint or request related to Telkomsel IT Services without having to contact IT Service Desk directly. Telkomsel Mobile Service Desk is a secure and may be access through internet access without using TSEL APN.

Minimum Operating System: Android version 4.0

Data Package : Public Network Access

mServiceDesk Great Features :

1. Login

Secure Log in for Telkomsel employees only (by using domain user).

2. Create Ticket

User allows to create complaint or request ticket and track the status of the ticket.

3. Reset Domain Password

Users may to change his/her domain password.

4. Unlock Domain User

User may to unlock his/her domain user.

5. Reset HRIS Password

User may to change his/her HRIS password.

6. IT Service Catalog

User also able to view IT Service Catalog and any updates from IT.

7. IT Service Monitoring

User can view IT Service Monitoring Dashboard

8. Employee Directory

Users allows to search and view Telkomsel employees contact and save it to his/her contact/phonebook.

9. Call Service Desk Agent

Allows users to direct call IT Service Desk for further assistance.

10. Chat with Service Desk Agent

Users may chat with IT Service Desk Agent for personal assistance.

11. My Point

More you create tickets, more you get points in My Point. This point allows you to GET ANY GIFT.