OFZ - Údržba a Servis

The application is intended only for OFZ, as employees who have the necessary access rights and need to report a repair, non-compliance or unwanted event to the maintenance center. If an employee has an internet connection while reporting a problem, this information is immediately sent to the maintenance center, where the priority of the problem is evaluated and the maintenance center plans a service intervention. Therefore, when reporting, it is necessary to distinguish correctly whether it is a routine repair, a three-step non-compliance or an undesirable event of the highest priority as it may cause injury or serious damage. The employee is also obliged to correctly indicate the location and description of the problem when reporting. In addition, the employee can add photo documentation to the report by adding photos from the event location. After sending the complete message from the mobile application, the solution of the problem is further processed in the IS KARAT application, where the worker can follow the process of processing his / her request under his / her personal number.