Patiala Municipal Corporation

Online problem resolution along with collaborative engagement

-citizen must be able to register grievance using portal and mobile app.

- image/audio/video upload features

- Real time User availability status

- Grievance tracking feature

key features

Provide portal and mobile application for user to register the complaint

Citizen can raise complaint through multiple channels like portal, mobile, calls, SMS, Facebook and Twitter

Media files can be attached through portal/mobile along with complaints in the form of image, audio and video

Citizen can track their grievance later, once it is registered and auto-assigned to department user

One-on-one conversation between citizens and Department users in real time.

key benefit :

Real time grievance Progress status

On the spot grievance registration through mobile application

Support for iOS and Android platforms

Grievance update notifications in real time

Audio/Video chat support