QLCTAT EVNHANOI

EVN HANOI: Application of information technology to improve the quality of customer service

Improving the quality of business and customer service towards increasingly modernization is the goal of Hanoi City Power Corporation (EVN HANOI). In particular, information technology is considered as an important solution to bring new breakthroughs.

Transparent, modernizing the work of recording meter readings

Recording meter readings is one of the regular jobs of Power companies, directly related to customers. Therefore, EVN HANOI determines that this is the first stage that must be upgraded and renovated by applying the advances of science and technology.

Specifically, EVN HANOI has been synchronously applying the technology of recording meter readings by tablets to units across the locality to ensure high accuracy and good storage capacity. This is also considered as a solution for managers to monitor the work of employees recording meter readings, through the installation of remote positioning (GPS) on the tablet.

In addition, information technology has also been invested synchronously throughout the Corporation and 29 attached units, enabling units to facilitate many solutions such as: Building tools so customers can Look up the meter recording schedule on the evnhanoi.com.vn website for the region and each customer; direct electricity companies to post publicly at customer transaction offices, residential areas, on websites for customers to monitor and supervise; Deploy customer service via free SMS within 24 hours from the index date for customers who have registered phone numbers using this service.