SATO Online Services

This is the SATO Online Services (SOS) official app

This is the SATO Online Services (SOS) official app from SATO Corporation.

Users of applicable printer models can use the app

to access SOS features listed below.

Serving as "A Virtual Customer Engineer Right On Site," SOS prevents

downtime on applicable SATO printers to keep operations running stably.

1. Report A Printer Issue

When the printer displays an error message, use this app to scan the QR code shown on the display

and see procedures on how to troubleshoot the error. Resolve troubles quickly.

2. Contact

Call or email a SATO operator directly from your phone.

Also view online manuals for SOS-ready printer models.

*This feature may not be available in certain countries/regions.

3, Periodic Update

The printer generates a QR code that records the printer's current status and appears on the display at specified intervals.

Use this app to scan the code and update printer status on SOS.

*This feature is available only for customers with an SOS account.

3, Periodic Update

Add a printer in use to the Dashboard (menu screen) using this app.

Printer info will be displayed on printer as QR code; scan with this app for easy entry.

*This feature is available only for customers with an SOS account.

3, Periodic Update

Display and operate the Dashboard (menu screen) from your device.

*This feature is available only for customers with an SOS account.