ServiceDesk Plus MSP

All Versions of ServiceDesk Plus MSP

• 
  5.9.3(47)APK

  Feb 5, 202535.5 MBAndroid 6.0+What's New
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  What's new in the version 5.9.3

  Updated on Feb 5, 2025

  Version 5.9.3:
  1. This version is compatible with server build 14900.
  2. Resource images and details are supported in the Add/Edit Request & Request Properties pages from server build 14900.
  3. Refer Additional Fields RAF are supported in the Add/Edit Request from server build 14900.

• 
  5.9.2(46)APK

  Sep 30, 202435.4 MBAndroid 6.0+What's New
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  What's new in the version 5.9.2

  Updated on Sep 30, 2024

  Version 5.9.2:
  Security enhancements and compatible with 14820 build.

• 
  5.9.1(45)APK

  Aug 21, 202435.4 MBAndroid 6.0+What's New
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  What's new in the version 5.9.1

  Updated on Aug 21, 2024

  Version 5.9.1:
  1. Request Task Billing Worklog: This feature allows users to add billing worklogs to request tasks. It has been supported from server build 14810.
  2. Worklog New Billing Fields: Users can now set billing status, mode and payment status from the mobile app. This feature has been supported from server build 14710.
  3. The sign-off, set billability, and associate contract functionalities have been updated with V3 API from server build 14710.
  4. App is compatible with Android 14.

• 
  5.9(44)APK

  Apr 19, 202424.9 MBAndroid 5.0+
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  What's new in the version 5.9

  Updated on Apr 19, 2024

• 
  5.7(42)APK

  Mar 12, 202414.9 MBAndroid 5.0+What's New
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  What's new in the version 5.7

  Updated on Mar 12, 2024

  Version 5.7:
  1. Introducing FAFR Support from SDPMSP 14700: Administrators can effortlessly enable field and form rules by navigating to Admin Templates & Forms Field and Form Rules and selecting the "Enable Field and Form Rules for Mobile App" option. Scripts execution is not supported now.
  
  2. Supported Priority matrix from SDPMSP 14700: Priority will be updated based on Urgency & Impact fields.

• 
  5.6(41)APK

  Oct 18, 202315.2 MBAndroid 5.0+What's New
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  What's new in the version 5.6

  Updated on Oct 18, 2023

  Version 5.6:
  1. Supported Two Factor Authentication loginTFA from SDPMSP 14500
  2. Reply templates supported from SDPMSP 14500
  3. Issue ID - 21868: Add request, multi line description entered in mobile will be reflected in web.
  4. Issue ID - 22226: Crash is fixed when technician approve the change.

• 
  5.5.2(40)APK

  Sep 7, 202314.2 MBAndroid 5.0+What's New
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  What's new in the version 5.5.2

  Updated on Sep 7, 2023

  Version 5.5.2:
  1. App is Compatibility with Android 12 & 13.
  
  2. Media & Camera Permissions:
  From Android 12, the app no longer requires separate media permissions. Instead, only the camera permission will be requested.
  
  3. Push Notification Permission:
  From Android 12, the app will ask for push notification permission. This suggests that the app is adapting to Android 12's permissions model, where apps need to explicitly request notification permissions to ensure user privacy and control.

• 
  5.5.1(39)APK

  Aug 10, 202314.2 MBAndroid 5.0+What's New
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  What's new in the version 5.5.1

  Updated on Aug 10, 2023

  Version 5.5.1:
  Issues Fixed:
  1. Issue ID- 21843: Getting account change restricted error in edit request page is fixed.
  2. In Add/Edit request, if the assets got cleared invalid input error won't be displayed.
  3. In Edit Request, respective site will be set instead of the first item in the list.

• 
  5.5(38)APK

  Jul 24, 202314.2 MBAndroid 5.0+What's New
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  What's new in the version 5.5

  Updated on Jul 24, 2023

  Version 5.5:
  
  1. Billing Work Log feature supported from MSP 14200
  
  2. In Work Log, Billable and Include non-operational hours options supported from MSP 14200
  
  3. Work Log Additional Cost supported from MSP 14200
  
  4. Work Log Type search supported from MSP 13000
  
  5. Work Log Contract Name search supported from MSP 14200
  
  6. Fixed issues in request and approvals.

• 
  5.4(37)APK

  Jul 6, 202314.1 MBAndroid 5.0+What's New
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  What's new in the version 5.4

  Updated on Jul 6, 2023

  Version 5.4:
  1. Login via SAML Authentication with multiple IDPs supported from MSP 14200. Users can now authenticate using SAML for enhanced security and convenience.
  2. SM-A-I417 - Implemented API functionality for searching and selecting approvers in the request add approval form.
  3. Account field is added in add request page supported from MSP 14200.
  4. Users can now add a description in add work log page.
  5. Request Templates icons loading issue is fixed.