TechCare

‘TechCare’, an acronym for ‘technical care’, is a distinct service which is targeted at addressing customer needs at an unparalleled personal level. TechCare derives its essence and meaning from the ‘Care’ element of Commtel’s 3C engagement model, ensuring absolute delivery capabilities pertaining to Technical Care services.

At Commtel we understand and acknowledge the fact that after-sales support is of paramount importance. Hence, in our quest to achieve high standards of service offering to our customers, TechCare comes across as an innovative customer engagement process that will enhance manifold, the way we support and serve them.

TechCare, an integral part of our Care and Sustenance Group, defines the way we engage with our customers providing post-sales services to our valued customers which goes beyond general maintenance and fault finding. TechCare through its exclusive 24x7 TECHCARE SUPPORT CENTRE aims at providing effective management and expeditious resolution of a customer’s technical complaints on a one to one level.