Tolo Assistant

Tolo Assistant is a real-time communication platform designed to connect users with support agents through a fast and reliable live chat system. It delivers seamless conversations with minimal latency and a consistent user experience.

The app includes a complete live chat workflow for both users and support teams. Admins can efficiently manage conversations through categorized views such as All, Waiting, Active, and Resolved, along with quick actions to accept and respond to chats.

Firebase push notifications ensure instant alerts for new chat requests, including foreground notifications for real-time awareness.

The platform features a secure authentication system with persistent sessions, structured role-based access, and reliable logout handling.

Performance has been optimized by eliminating duplicate messages and listeners, while preserving admin filters during real-time updates for a smooth and uninterrupted experience.