SymphonyAI Helpdesk

SymphonyAI Helpdesk enables the organizations to deliver the right digital experience to the employees from anywhere!

By leveraging on this mobile app, you can:

• Easily find answers to your questions

• Quickly report your issues

• Request for new services

• View the status of your tickets & provide additional information instantaneously

• Cancel your ticket if it is already resolved

• Escalate if you need faster response

• Provide feedback on the resolved tickets

• View your allocated assets & report issues

• Approve the Service Requests on the go!

SymphonyAI Helpdesk, powered by Symphony SummitAI, comes with a configurable widget based Self Service Portal that instantly provides details on your issues, service requests, knowledge articles & assets along with easy options to log issues/ requests.