WeCare

The app is aimed at easing / streamlining current complaint management area

and delivering faster action / resolution of complaints, leading to consumer

delight. It will be replacing the existing D365 portal. Ease of complaints

registering and resolution Access to Sales Officers, Helpline and Dealers (Limited

Access). The landing page allows you to view all the complaints generated and

registered. Additionally, it provides 2 features – creating a new complaint and

filtering complaints based on the options shown in screenshot 3. Progress

Tracking can be viewed including all the case details, involved parties, resolution

feedback etc. can also be viewed. Approval or Rejection can be done on a click

basis the amount of the compensation mentioned.