AFAQ

AFAQ is a digital platform designed to support business communication within Pakistan.

It allows users to search for businesses, connect with them, and access relevant information through a simple and structured experience.

AFAQ provides tools for digital engagement between businesses and consumers, including notifications, reminders, appointments, surveys, and automated interactions through a Business BOT. The platform helps users communicate with selected businesses and receive information related to services and updates.

The Business BOT enables businesses to interact with users through an automated and interactive chat-based system, supporting step-by-step communication and service-related queries.

AFAQ is designed to facilitate business communication and customer engagement through digital channels, supporting access to information and services anytime, anywhere.

Key features include:

Business-to-consumer digital messaging

Two-way communication between businesses and consumers

Digital information desk

Digital customer support system

Digital complaint management system