Help Scout

Todas as versões de Help Scout

• 
  2026.13(1789058676)Esta é a versão mais recenteLatest

  APK

  Sep 18, 202619.4 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.13

  Atualizado em Sep 18, 2026

  You can now edit a message after you've sent it, straight from the thread options menu. Edited threads get a Show Original link, so you can always see what the message said before the edit.

• 
  2026.12(1787081951)

  APK

  Sep 1, 202619.3 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.12

  Atualizado em Sep 1, 2026

  In this release we've added the ability to swipe right on a conversation to quickly assign it to a team member.

• 
  2026.11(1786627005)

  APK

  Aug 13, 202619.5 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.11

  Atualizado em Aug 13, 2026

  You can now reply to SMS conversations! Notes are also more flexible and can be edited or deleted once they've been posted. This release also includes a handful of smaller under-the-hood improvements and fixes.

• 
  2026.10(1784211081)

  APK

  Jul 17, 202619.5 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.10

  Atualizado em Jul 17, 2026

  This release adds thread reactions to conversation threads — you can quick-react from the thread options menu, tap a reaction chip to toggle it, and long-press to see who reacted, with names and avatars kept in sync in real time.
  
  SMS conversations now open in read-only mode, with replies disabled and a banner directing you to reply from the web.

• 
  2026.9(1781539875)

  APK

  Jun 25, 202619.1 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.9

  Atualizado em Jun 25, 2026

  Next Response Time goals now appear in SLA details — a single "Respond in" summary when a goal is overdue, or separate rows when everything's on track. Conversation list items also get a refreshed layout, and we fixed a bug where replying could duplicate earlier threads below your new reply.

• 
  2026.8(1780334155)

  APK

  Jun 10, 202619.1 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.8

  Atualizado em Jun 10, 2026

  Set a custom status message directly from the app. Pick an emoji and add a message to let your team know what you’re up to — or clear it when you’re back.
  
  You can now also start a new conversation from an existing thread, so you don’t have to jump to the web when you need to spin something off.
  
  We’ve also fixed an issue that prevented @mentions from working as expected, along with other internal improvements and bug fixes.

• 
  2026.7(1778531502)

  APK

  May 20, 202619.1 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.7

  Atualizado em May 20, 2026

  SLAs are now visible across the app, with a new indicator in the conversation list and in the dock. Tap it to open a detail sheet with all the info.
  
  A small bug fix where note messages were cleared on an orientation change.

• 
  2026.6(1776346341)

  APK

  Apr 18, 202618.7 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.6

  Atualizado em Apr 18, 2026

  Enhanced features and optimizations to deliver a smoother user experience.

• 
  2026.5(1774452522)

  APK

  Mar 30, 202618.6 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.5

  Atualizado em Mar 30, 2026

  Manage your availability from anywhere. Toggle Active or Away from your profile — status syncs instantly between mobile and web, and routing updates automatically. Plus, get instant Help Scout support with AI Answers.

• 
  2026.4(1772483011)

  APK

  Mar 4, 202619.6 MBAndroid 8.0+Novidades
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  O que há de novo na versão 2026.4

  Atualizado em Mar 4, 2026

  Now supporting WhatsApp!
  Reply to WhatsApp messages in the mobile app. Just connect your WhatsApp channel in Help Scout on the web first, then you’re ready to go.
  
  WhatsApp is available on Plus and Pro plans at no extra cost.