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About CCP - Contact Centre Performan
Reporting app for viewing and evaluating the contact centre performance
Contact Centre Performance is a mobile based application used for monitoring the real-time statistics of a Contact Centre. The application can be integrated with any UC based or CC based contact centre applications to collect the real time feeds.
Currently the application is developed to integrate with Avaya UC (CMS, AES).
The mobile application displays the real time statistics of
1. Agent
2. Queue / VDN
3. Skill / Hunt Group
What's new in the latest 1.0.0
Last updated on Aug 23, 2019
Minor bug fixes and improvements. Install or update to the newest version to check it out!
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