CRM

CRM - Claims Management System

Mobile application for comprehensive management of business claims and tickets. Designed for companies that need a direct and efficient channel between their customers and their support team.

For Customers: • Log in with your ID number, no password required • Create new claims quickly and easily • Check the status of all your tickets in real time • Add comments and attach images to your claims • Receive updates on the progress of your requests

For Agents: • Secure access with username and password • Complete ticket dashboard with filters by status, customer, and date • Status management: Open, In Progress, Closed, Rejected • Direct communication with the customer through comments • Attach images as evidence to each ticket • Create tickets on behalf of customers • View claim details: categories, items, quantities

Key Features: • Offline mode: continue working without an internet connection. Data is automatically synchronized when the connection is restored • Dual login: separate access for customers and agents • Real-time status notifications • Intuitive and modern interface • Security: data protected with JWT authentication

Ideal for: Distribution, manufacturing, and service companies, and any organization that needs to manage customer claims, complaints, or requests in an organized and efficient manner.

Developed by OSS EAS—We Integrate Solutions