ETEPS: Neoleap

Description:

ETEPS is a mobile application designed for field engineers and technicians to effectively manage, track, and update tickets on the go. Whether you’re handling installations, maintenance, or updates, ETEPS provides all the essential tools needed to streamline your workflow and improve performance, all from your mobile

device.

Key Features:

Real-Time Ticket Tracking:

Stay on top of all your assigned tickets with detailed tracking for each stage of progress, from assignment to closure. Easily view, accept, or reject tickets right within the app, empowering you to manage your workload with flexibility and control.

Seamless Ticket Closure:

Efficiently close tickets by selecting the appropriate closing reason from a pre-defined list. Attach forms and documents as evidence, ensuring accountability and accurate record-keeping.

POS Serial Number Validation:

Validate Point of Sale (POS) devices by cross-referencing the serial number, ensuring the device matches the one specified in the ticket, and providing added verification for quality assurance.

Ticket Details:

Access all critical information at a glance, including:

-Merchant Name

-Merchant Number

-Merchant Address

-Type of Ticket

-Required Package (including product types and quantities)