Freshservice

Mar 15, 2025

- Agents can now seamlessly translate employee conversations into their account language using the new translate button, ensuring clearer communication. This enhancement, part of Freddy AI Copilot offering, helps agents provide faster and more accurate responses, improving overall service efficiency.
- Enhancements and refinements – We've made improvements to ensure a smoother and more reliable Freshservice experience, so everything works just the way you need it!