Totem Living

Totem is a real estate technology company focused on improving quality of life in residential and commercial properties. Our technology enables management teams to create a more connected, efficient, and sustainable experience for building occupants by streamlining communication, maintenance, payments, services, and all other aspects of the built environment to a single digital interface. Totem's mission is to improve comfort & convenience in cities and communities by leveraging technology that redefines the way we live, work, and interact with the physical spaces around us. Headquartered in New York City, Totem was founded in 2016 and is used in over 2,000 properties around the world.

ANNOUNCEMENTS

Use the Totem app to stay up-to-date on building-wide announcements from Management such as issues with the heating or cooling systems. Also access a resident message board to send messages to the other residents in your building.

MAINTENANCE REQUESTS

Get repairs done faster by using Totem to send maintenance requests to your managers. Get status updates, schedule repairs, & keep a back-up of your experience...even send ratings to your management so they know how they did.

PAYMENTS

No more checks! Pay your rent or maintenance fees using Totem secure payment portal provided by PlacePay. Use your credit / debit card for emergency payments (subject to 2.9% transaction fee) or connect your bank account and send ACH payments for a flat $1.95 fee.

HOME SERVICES & MORE

One place for all the best home service providers in your area ranging from dry-cleaners to house-keepers to dog-walkers & much more. Support your local community by using Totem to place orders fulfilled by the very best small business providers in your area. Using our Perks feature, you can also access weekly-curated discounts & promotions from local vendors & merchants.

For property owners & managers:

• Send announcements & messages to your property, whether that's an entire building, a few apartments, or a single resident

• Receive, organize, & schedule maintenance requests & repairs, all from one place

• Collect rental & other property-related payments. Keep track of who is delinquent & send payment reminders

• Add property rules, tips, & suggestions for your residents, renters, or guests.

• Keep a contact list of all residents, renters, & guests in your property, with easy-to-access information like emergency contact, lease start / end, & rent payments.

For tenants & residents:

• Stay up-to-date on important building announcements from management, staff, owners, & HOA, as well as communicate with other residents in the building

• Send maintenance requests, keep track of status updates, & schedule repairs

• Pay rent using your credit / debit card or direct bank-to-bank ACH transfers & keep track of your payment history

• Access our suite of on-demand home services from best-in-class local providers ranging from dry-cleaners to house-keepers

• Access discounts & promotions from local vendors & merchants, updated weekly

• Keep a list of important contacts like your building manager, super, owner, or host