서울소방재난본부 헬프라인

Meet the convenient Seoul Fire and Disaster Headquarters Helpline application

Helpline reports and compliance inquiries are possible anytime, anywhere, in real time and conveniently

It is also possible to check the progress and processing of reports and inquiries, and follow-up reports.

★ Features of Seoul Fire and Disaster Headquarters Helpline

- Operated by an independent third-party professional company (Red Whistle) to ensure confidentiality and anonymity.

- About 500,000 employees of 150 major financial institutions, large corporations, central administrative agencies, local governments, and public corporations in Korea use the Red Whistle Helpline.

★ What applies to this Helpline

1. Guarantee of anonymity

This system does not create or maintain internal access logs containing Internet Protocol (IP) addresses, so users cannot be traced and anonymity is guaranteed.

2. Security enhancement

Firewall, hardware web firewall, and intrusion detection system (IPS) are applied to this system, and 24-hour, 365-day security control is in operation.

3. Report storage and access rights

Reports and questionnaires are stored directly on Red Whistle's security server for safety, and only those authorized to process reports can access them.

★ Precautions

- After submitting the report or inquiry, make sure to write down the unique number (6 digits) given to you, and check the response and progress of the audit manager through the processing confirmation a few days later.

- Be careful not to expose yourself. When filling out the report, be careful not to reveal circumstances that could lead to guessing who you are.

★ Instructions

If you encounter any errors while using the app, or if you have any suggestions or questions, please contact us.

We always welcome your comments.