Chyme

Chyme is a Digital Assistant with a Conversational User Interface. Use natural language for interaction with the assistant - both text and voice interactions are allowed.

Chyme offers the following Digital Assistants out of the box:

Help Desk Assistant:

Help Desk Assistant improves help desk performance with the help of automation and self-service.

- Automation frees humans from repetitive tasks. Automated tasks help customers resolve problems immediately. Automation tasks can be executed in any fulfillment system like ERP, CRM, IT systems, etc.

- Self-service answers users questions from a machine learning enabled knowledge base to provide the most relevant and contextual answers to users

- Transfers support requests to human agents with complete chat transcript for complex issues

- Help Desk agents can use the Digital Assistant to interface with their help desk systems.

Chyme Digital Assistant can connect to any help desk system like ServiceNow.

Custom Assistants:

Add your own custom assistants to support your business scenarios.