HappyFox Help Desk 2.0

All Versions of HappyFox Help Desk 2.0

• 
  1.23.0(150)XAPKAPKs

  Aug 10, 202537.3 MBAndroid 8.1+What's New
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  What's new in the version 1.23.0

  Updated on Aug 10, 2025

  1. Agents can now see the list of tasks (for applicable accounts) assigned to them by selecting the Tasks bottom tab.
  
  1. Tasks can be listed based on these filters - All, Pending, Completed, Due Today.
  2. Tapping on a task will take user to the corresponding ticket details page.
  3. Task can be marked completed / pending.
  4. Assignee of a task can be changed.
  
  2. Bug fixes and performance improvements.

• 
  1.22.0(147)XAPKAPKs

  May 31, 202537.0 MBAndroid 8.1+What's New
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  What's new in the version 1.22.0

  Updated on May 31, 2025

  - [Feature] Closing a ticket (marking status as completed) with mandatory custom fields, changing category of a ticket with mandatory custom fields flow is now supported, in ticket details page.
  - [Bug Fix] Fixed an issue where the queue count will not be visible for some queues in the Queues Screen.
  - Other fixes and improvements.
  
  Note: If you see glitches in images for buttons or ui elements, please uninstall the app and do a fresh install, the issue will go away.

• 
  1.21.0(144)XAPKAPKs

  Mar 11, 202536.0 MBAndroid 8.1+What's New
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  What's new in the version 1.21.0

  Updated on Mar 11, 2025

  - Added dark mode support.
  - Asset Manager is now part of Help Desk Mobile app; available as a new tab for applicable accounts.
  Note: The existing Asset Manager app will be removed from the store in near future.
  - Various bug fixes and improvements.

• 
  1.20.0(143)XAPKAPKs

  Jan 5, 202534.0 MBAndroid 8.1+What's New
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  What's new in the version 1.20.0

  Updated on Jan 5, 2025

  Release Notes:
  Bug fixes and improvements.

• 
  1.19.0(142)XAPKAPKs

  Sep 4, 202428.7 MBAndroid 8.1+What's New
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  What's new in the version 1.19.0

  Updated on Sep 4, 2024

  [Feature] Assets can now be linked/unlinked to/from a ticket respectively.
  [Feature] A preview of the typed ticket reply or private note can now be seen before sending it.
  Bug fixes and security improvements.

• 
  1.18.0(138)XAPKAPKs

  Jun 12, 202428.6 MBAndroid 8.1+What's New
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  What's new in the version 1.18.0

  Updated on Jun 12, 2024

  - Added support for multiple SSO login providers, in login screen.
  - Bug fixes and enhancements.

• 
  1.17.1(132)APK

  Oct 9, 202327.3 MBAndroid 5.0+What's New
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  What's new in the version 1.17.1

  Updated on Oct 9, 2023

  - Fixed an issue where push notifications are disabled in the app's system settings.

• 
  1.16.2(127)APK

  Jun 12, 202327.3 MBAndroid 5.0+What's New
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  What's new in the version 1.16.2

  Updated on Jun 12, 2023

  - Added Search functionality in Queues List and Canned Actions List.
  - Fixed a bug in Canned Actions List where the list won't show all of the available canned actions.
  - Additional bug fixes and improvements.

• 
  1.16.0(123)APK

  Nov 30, 202227.3 MBAndroid 5.0+What's New
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  What's new in the version 1.16.0

  Updated on Nov 30, 2022

  - Agents can now delete a ticket. To delete a ticket, open a ticket (details), tap 'Actions' button in footer, choose 'Delete Ticket'.
  - Fixed an issue when closing tickets, where the app will keep on loading.
  - Various other bug fixes and improvements.

• 
  1.15.1(113)APK

  Oct 27, 202228.2 MBAndroid 5.0+What's New
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  What's new in the version 1.15.1

  Updated on Oct 27, 2022

  - App will now render basic file formats - in the view attachment screen - like .mp3, .mp4, .mov, .wav, .jpg, .png, .json, .xml, .txt, etc. instead of downloading them to the device.
  - Fixed an issue where updating Push Notification Preferences in Settings screen would throw an error.