HappyFox Help Desk 2.0

HappyFox Inc

Aug 10, 2025

37.3 MB
File Size
Android 8.1+
Android OS

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About HappyFox Help Desk 2.0

Rated the #1 Help Desk Software 5 Years in a Row

Meet HappyFox Help Desk 2.0 – A fresh new take on the mobile help desk you love!

HappyFox Help Desk is a cloud-based customer support platform. It offers an enterprise-grade help desk ticketing system and knowledge base software.

HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 5 years in a row. HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.

What you can do with HappyFox Helpdesk 2.0 App:

- Access your support tickets on mobile

- Quick access to the “My Pending” tickets list

- Filter and view tickets by Categories and Status

- View complete Ticket Details and Ticket History

- Respond to customers quickly by adding Ticket Updates

- Add Private Notes to collaborate with other support agents

- Track your weekly performance

Your HappyFox tickets are at your fingertips. Literally!

What's new in the latest 1.23.0

Last updated on 2025-08-11

1. Agents can now see the list of tasks (for applicable accounts) assigned to them by selecting the Tasks bottom tab.

1. Tasks can be listed based on these filters - All, Pending, Completed, Due Today.
2. Tapping on a task will take user to the corresponding ticket details page.
3. Task can be marked completed / pending.
4. Assignee of a task can be changed.

2. Bug fixes and performance improvements.