NigOne

NigSoft Support System is an internal support ticket management app designed for NigSoft employees and clients.

Easily raise support tickets for questions, doubts, technical issues, or future feature requests — and track them from creation to resolution, all in one place.

🎯 Key Features:

• Create Tickets — Quickly raise support tickets with issue type, description, priority, and product category (Lab, Medi, Dent, Docs, Bills)

• Track Status — Monitor ticket progress through statuses like Open, In Progress, Development, Transfer to L2, and Completed

• Assign & Manage — Assign tickets to the right team members and update them as work progresses

• History — View the full discussion and solution history for every ticket

• Attachments — Attach images directly to tickets for better context

• Filter & Search — Filter tickets by product, date range, or assigned user to quickly find what you need

• Real-time Notifications — Stay updated with push notifications when tickets are updated or assigned

👥 Who is it for?

• NigSoft Employees — Manage and resolve support tickets raised by clients or internal teams

• Clients — Raise questions, report issues, and request new features with ease

📦 Products Supported:

Lab | Medi | Dent | Docs | Bills

NigSoft Support System ensures no question goes unanswered and no issue goes unresolved — keeping your team and clients always connected.