Passenger rights

Ever been stranded at a European airport or had your luggage lost when travelling in the European Union? Check out this mobile app to know what your rights are immediately, on the spot.

Launched by the European Commission, the app covers all modes of transport in the EU – air, rail, ship, bus and coach.

Passenger Rights gives clear and concise information on travel rights in the European Union. The question/answer format makes it easy for you to identify the problem you're having and get a clear explanation of your relevant rights, and the options available to you.

The app includes features for visually impaired people (when supported by the device), is available in 23 languages and uses local storage on your device to avoid the need for data connectivity whilst travelling.