ServiceChannel

Jul 27, 2026

35.3 MB
File Size
0/34
Security
Everyone
Android 8.0+
Android OS

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About ServiceChannel

ServiceChannel's mobile Platform allows you to create work orders anytime

Create, search, and edit WOs anytime from anywhere to minimize the time required to get your WOs completed. For licensed ServiceChannel customers only.

Search Work Orders By:

Tracking Number

Work Order Number

Purchase Order Number

Location Keyword

Reassign Work Orders

Filter Work Orders by Status, Trade, Category and Priority

Edit Work Order Details:

Status

Priority

Schedule Date

Trade

Provider

NTE

Purchase Order Number

Description

What's new in the latest 2607.2

Last updated on 2026-07-27

FIXED
- There was an issue affecting the Decision Tree workflow with overrides. As a result, work orders submitted through the Decision Tree path were assigned either a wrong trade or a wrong provider. Overrides are now triggered correctly per issue list and dashboard settings.
- Decision Tree answers captured during the work order creation via the mobile app didn’t appear in the MS Excel work orders report in Service Automation. Decision Tree data is now properly populated in the report.