Support.com Connect

Connect instantly for support.

Support.com Connect enables customer support representatives to remotely connect to your Android device and provide a seamless support experience, including the following capabilities:

• Ability to take full remote control of Samsung phones.

• Co-Browse together with the customer.

• Annotations on SupportCam™

• Send and receive chat messages

• Review device information and diagnostics

• Configure WiFi networks

• Optimize Storage Space

• Force stop running services

• Push custom URLs and shortcuts.

To use Support.com Connect, simply enter the connection code provided by your customer service representative, check the box to provide your consent, and click Connect.