Swiss Post

The Post-App provides helpful features and practical information on Swiss Post’s services.

An overview of the functions:

Login: Use the Swiss Post customer login for direct access to online services in the app. The login will remain valid for 1 year for protected devices (PIN, fingerprint, Face ID) and 60 days for unprotected devices.

Push function: The push function provides you with the latest information about Swiss Post as well as personal information about upcoming consignments from “My consignments”.

CODESCANNER – can be accessed via “scan” at the top right:

With the scan function, you can scan the barcodes and QR codes on consignment documents or enter the consignment numbers manually. In addition, several stamps are scannable, allowing access to additional information.

LOCATION SEARCH:

The app determines your location (active GPS) and indicates the nearest branch, Postomats, PickPost points, among other things. The location search remains available even when your GPS is deactivated. Assign favourites and always have their current opening hours and collection times available.

TRACK & TRACE:

You can scan barcodes on letter mail, international consignments and parcels, and QR codes on mailing receipts. The consignment number is then entered automatically in the track & trace overview. To improve the overview, you can add your own text to the numbers of the listed consignments. You can also forward the consignment number.

DIGITALSTAMP:

Frank letters and parcels with ease via the Post-App. Frank your consignments conveniently at home or on the go with the Post-App.

MYPOST 24:£

We are now setting up new My Post 24 terminals, which can be operated via the Post-App. You will require the Post-App and your smartphone, and must be fully registered with Swiss Post in order to use all the functions offered by the new terminals.

pick@home – HAVE PARCELS COLLECTED AT HOME

With pick@home, the parcel carrier simply collects consignments from your home or another address. Scan the pick@home consignment code of your goods returns and the order process will start in the app.

PRICES:

Prices for the most frequently used products are immediately at hand. For more specific consignments, you can use the mail calculator to calculate the costs for shipping within Switzerland and abroad.

MY CONSIGNMENTS:

Have you saved your login in the app and activated the “My consignments” service? This ensures that you will always have an up-to-date overview of all the consignments you receive. If you activate Push notifications, you will be informed proactively about the progress of the consignment.

WEBSTAMP VIDEO

Have you received a letter with a video symbol on the stamp? Simply open the scanner, scan the code and watch the video.

RETAIN MAIL

Have your mail retained until you return.

COLLECTION NOTE:

Is there a collection note in your letter box? Using the scan function, simply scan the code field on the collection note – then you can select further delivery options.

Information on the authorizations required by the Swiss Post App:

DEVICES AND APP HISTORY:

- Required for legacy reasons to ensure older Android versions are supported

IDENTITY:

- Needed for login

PUSH:

- Receive general and/or personal push notifications

CONTACTS / CALENDAR:

- Required to import contact information captured by a scanner into contacts.

LOCATION:

- Specifies the locations of the nearest Swiss Post locations

TELEPHONE:

- Start phone calls from the app (e.g. to call the Contact Center)

PHOTOS/MEDIA/FILES:

- Needed for the code scanner

CAMERA/MICROPHONE:

- Needed for the code scanner