symSupport

With the symSupport app you are able to reach us at symmedia any time. With ease you are able to request support from your mobile device. A symmedia expert will be notified immediately, upon which he or she will react promptly and perform a preliminary analysis of the problem. As a symmedia customer you are able to benefit from the advantages of our support portal which is now also available on mobile devices.

Since 1997 symmedia has developed smart factory solutions for mechanical and plant engineering and is one of the market leaders in this segment. The service portal symmedia SP / 1 is currently in use in more than 100 countries and connects machines and equipment with an investment value of more than 40 billion Euro. With the four products remote service, maintenance, parts and monitoring symmedia offers a comprehensive range of solutions for the communication between machine manufacturers and their operators.

ONE SOLUTION FOR ALL SERVICE REQUIREMENTS

symmedia supports its customers in the strategic development and expansion of their service and spare parts business based on more than 15 years experience in the development of service projects. Together with its partners symmedia has already successfully implemented more than 500 projects. As well as expert advice, customers also receive strategic proposals towards optimizing their own service business.

With the four products remote service, maintenance, parts and monitoring symmedia offers a comprehensive range of solutions for the communication between machine manufacturers and their operators developed especially for the requirements of mechanical engineering.

Remote service

The tool symmedia SP / 1 Remote Service includes a complete remote service infrastructure for machine manufacturers and operators which can be easily integrated into existing structures and processes. The ticket system ensures that service requests are first collected, centralized and then organized accordingly. A future-proof solution is provided to the user through a secure VPN connection, the conference centre and a summary of the key indicators.

Maintenance

With symmedia SP / 1 Maintenance, local and central maintenance plans can be created, which retrieve the current maintenance status of all connected machines. At the same time, the tool is an information channel for on-demand services, made possible through the constant display of all maintenance vulnerabilities and updates. Machine manufacturers are therefore able to provide individual maintenance concepts on time for their customers.

Parts

symmedia SP / 1 Parts is symmedia’s virtual spare parts shop. Worn parts can be directly identified, selected and ordered online, if required. The virtual spare parts tool is easy to use, confirming availability, prices and delivery times all at the same time. The Parts Agent has an insight into all service activities. Another advantage: Based on historical machine data, the Parts Agent proposes which supplies or services are most likely to be needed in the near future. With this information the manufacturers increase not only their spare parts business but also the overall performance significantly.

Monitoring

symmedia SP / 1 Monitoring helps its users to monitor current machine states - not only locally but also worldwide. All acquired monitoring data are analyzed and evaluated. With the information collated reports can be compiled to improve productivity or do maintenance predictions. On the basis of the monitoring data and in connection with the Remote Service, proactive troubleshooting can be performed. It is with this machine and the data that it collects that manufacturers are able to offer their customers the appropriate service and optimum support towards their production processes.

More information and contacts can be found at www.symmedia.de/en