Exact Field Service H

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection. The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities.

With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.

Key features:

• Work with or without an internet connection

• Overview of planned service activities

• Navigation to service address to optimize travel time

• All information in hand for each service activity

• Register the actual hours spent and materials used

• Insight into detailed parts documentation leading to high first time fix rate and best possible service

• View configuration details

• View service history, repairs, warranties and more of the service configuration

• Link pictures to the service activity

• Have the customer sign off on service activities

• The service report including customer signature stored as PDF in Synergy

• E-mail service slip directly to the customer from the phone or tablet

• The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.

Requirements:

• Exact Synergy Enterprise.

• As a user you need to have a service engineer role.