mSeva Punjab Employee

The purpose of the mSeva Punjab Employee app is to help municipal employees easily manage the Public Grievance Redressal System (PGR). The PGR application’s employee interface supports three employee roles:

Assigning officer – A central or ULB specific employee who assigns the incoming complaints to the concerned field employee (Last Mile)

Last Mile employee – A ULB specific field employee who receives the complaint and resolves it on the ground

Citizen Service Representative (CSR) – A central or ULB specific employee who files complaints on the citizens’ behalf. The Citizen Service Desk employee files complaints coming over phone, SMS, Email and other online channels, Handwritten applications and letters